Do I need to do anything before I arrive?
Please check your tickets to make sure that they are for the correct date and time, and that you have the correct number of tickets. If the date, time or quantity are not what you were expecting, please contact Ticketmaster as soon as possible on 0844 847 1520 quoting your reference number.
How do I get there?
Please click here to go to our Plan Your Visit page.
Is there parking?
Unfortunately there is no onsite parking available. Public transport is strongly advised.
When should I arrive?
Please arrive at Somerset House 20 minutes before your skating session begins so that you have time to get your skates and still enjoy a full hour on the ice. Please do arrive earlier if you need to leave items in the cloakroom. If you arrive late you will be allowed on the ice but you may not have your full hour of skating. Tickets are only valid for the date and session time booked. Tickets are not transferable or refundable.
What shall I do when I arrive?
If you do not already have your tickets, collect them from the on-site box office. You should then leave items you need to in the cloakroom and proceed to the Skate Entrance where you will exchange part of your ticket for a wristband, collect your skates and get on the ice. Skate hire is included in your ticket price.
What size boots can I hire?
The smallest skating boot is a child’s size 7 (European size 25), this will fit children aged approximately 3 to 4 years. The largest skating boot is a 15 (European size 50).
Is there a cloakroom?
Yes. Bags and bulky items such as large cameras are not allowed on the rink or in the skate hire area. These can be left in the cloakroom for a charge of £1 for up to two items. Please note that items are left in the cloakroom at the owner’s risk.
Must children be accompanied on the Ice Rink?
Children aged eight years and under must be accompanied by an adult on the ice. A child must be 12 yrs or under to qualify for the child ticket price. The smallest skate size available for children is size 7 / European size 25 (age approx 3-4 years old). Parents must judge whether their children can skate safely.
Penguins/Training Rink/Ice Guides
The training rink provides a safe space for anyone looking to find their skating feet.
During normal sessions a limited number of penguins will be available. Penguins are for children up to the age of 8 years only, and cannot be pre-booked. The penguins are only for use on the training rink.
Ice Guides can be pre-booked to provide additional assistance.
What should I wear?
Remember that the Ice Rink is open-air, so dress warmly. Wet weather clothing is recommended for inclement days. Wear thick socks for extra comfort and don’t forget your gloves.
What happens in bad weather?
The Ice Rink is open-air and will only be closed in extreme weather conditions. Remember to dress warmly and wear something waterproof if you are worried it might rain.
Is there food available?
Tom's Skate Lounge serves a range of snacks and warming festive drinks. The fully licensed bar is open to skaters and spectators. You can also enjoy fine dining at Tom’s Kitchen or book our Skate & Dinner package in advance. Fernandez & Wells café and bar, located in Somerset House's East Wing, will also be serving hot drinks, food and sweet treats.
Can I bring food/drinks/alcohol?
No bottles, cans, alcohol or food are allowed into skate hire area or on the ice.
Can I take photographs?
You can take photographs, but no large cameras, video cameras or audio recording devices are allowed on the ice.
Can I bring my friends to watch?
Spectators are welcomed at the Ice Rink free of charge. They can watch from one of the viewing platforms or in Tom's Skate Lounge overlooking the ice.
I'm a wheelchair user. Can I skate?
We have one dedicated session for wheelchair users, on Sunday 15 December at 15.00. Standard adult and child ticket prices apply. To book, customers should call the Ticketmaster Specialist Sales Team on 0800 988 4440. Please note that wheelchair users must be accompanied on the ice by a competent skater, alternatively an Ice Marshall can accompany wheelchair users (at no extra charge). The companion skater ticket is free. It is not possible for wheelchair users to be on the ice during our standard sessions. Electric wheelchairs are permitted during wheelchair sessions, but must be switched to a manual setting whilst on the ice.
The venue is accessible for wheelchairs at all times. A ramp gives full access to the viewing area. Tom’s Skate Lounge is also accessible.
How do I contact the box office?
Somerset House Ice Rink booking line 0844 847 1520
Groups of 20+ 0844 844 2121
Special Access queries 0800 988 4440
What are the on site box office hours?
From Friday 8 Nov- Wednesday 13th Nov the box office opens from 12.00-18.00.
From Thursday 14 November the box office is open daily between 09.30-21.30 (except Christmas Day when the rink is closed).
On days when there is Penguin Club / Skate lessons, the box office will open at 08.00
On days when there is a Club Night the box office closes at 23.00.
On Boxing Day and New Year’s Day the box office opens at 12.00.
What are the Christmas opening times?
24 December rink open 10.00 - 18.30 (last session starts at 17.30).
25 December rink closed.
26 December rink open 12.30 - 22.15 (last session starts at 21.15)
31 December rink open 10.00-18.30 (last session starts at 17.30)
1 January rink open 12.30 - 22.15 (last session starts at 21.15)
What time should I arrive for the New Year’s Eve event?
All ticket holders (skaters and spectators) are advised to arrive early at Somerset House and to check their journey before travelling.
The surrounding roads will be closed to all traffic incl. buses from 20.00, 18.00 on Victoria Embankment.
Public transport services usually run all night on NYE. To confirm travel information prior to the event please visit www.tfl.gov.uk or call the 24-hour Travel Information Line 020 7222 1234. You are strongly advised not to drive into Central London on NYE.
Types of Payment Accepted
Cash and most credit and debit cards accepted. Diners Club and American Express are not accepted.
Box Office Collection
Tickets can be collected on the day from the pre-paid entry point. Take the credit card used for the booking and Ticketmaster reference number as the card holder may be required to sign for the tickets.
How do I book for a Skate Extras package?
Skate, Champagne & Chocolate package
This package is priced at £25.00 per person + booking fees (max 6 bookers per session) and to be booked via Ticketmaster online or phone only. You will receive a skate ticket and a 2nd ticket as a voucher to use in the Champagne & Chocolate bar in The Christmas Arcade. This voucher is only valid for one hour after the holders skate session.
The Skate, Champagne & Chocolate package is available across the season on the following days and session times:
Monday & Wednesday - 11.15 / 12.30 / 13.45 / 15.00 / 16.15
Tuesday & Thursday - 11.15 / 12.30 / 13.45 / 15.00 / 16.15 / 17.30 / 18.45
Friday to Sunday - 11.15 / 12.30 / 13.45 / 15.00 / 16.15 / 17.30
Skate & Dinner
Enjoy heart warming winter favourites in Somerset House’s restaurant Tom’s Kitchen, serving a three course set menu of modern British fare and served with a drink after your skate.
Dinner bookings must be made for a time after your ice skating session. You can book your meal between 18.00 - 22.00 from Monday to Saturday. Skate sessions and dinner bookings are subject to availability.
Dinner bookings are limited to a maximum of 10 people per booking.
Skate & The Savoy
This package starts from £395 per night, and is to be booked directly with The Savoy, click here. The package includes two nights’ stay at the world-famous five star hotel, located a stone’s throw from Somerset House, plus festive treats by Savoy Tea on arrival, breakfast on both mornings and a festive champagne Afternoon Tea* in the domed Thames Foyer, and a pair of tickets to Skate at Somerset House.
Do I have to pay for Glad Tidings Tuesdays?
No, this is a free festive event held alongside the ice rink and within The Christmas Arcade every Tuesday evening 18.00-21.00 throughout the Skate season on the following days:
Tuesday 19 November
Tuesday 26 November
Tuesday 03 December
Tuesday 10 December
Tuesday 17 December
The serious bit...
Ice skating is a sport with inherent risks. Patrons skate at their own risk.
Tickets are non-exchangeable and non-refundable.
Ticket holders under the influence of alcohol will not be permitted on the rink.