Your Questions

Do I need to do anything before I arrive?
Please check your tickets to make sure that they are for the correct date and time, and that you have the correct number of tickets.

If the date, time or quantity are not what you were expecting, please contact Ticketmaster as soon as possible on 0844 847 1520 quoting your reference number.

How do I get there?
Please click here to go to our Plan Your Visit page. 

Is there parking?
No parking available. Public transport is strongly advised.

When should I arrive?
Please arrive at Somerset House 20 minutes before your skating session begins so that you have time to get your skates and still enjoy a full hour on the ice.
Please do arrive earlier if you need to leave items in the cloakroom.
If you arrive late you will be allowed on the ice but you may not have your full hour of skating.
Tickets are only valid for the date and session time booked. Tickets are not transferable or refundable.

What shall I do when I arrive?
If you do not already have your tickets, collect them from the on-site box office.
You should then leave items you need to in the cloakroom and proceed to the Skate Entrance where you will exchange your ticket for a wristband, collect your skates and get on the ice.
Skate hire is included in your ticket price.

What size boots are available?
The smallest skating boot is a child’s size 7 (European size 25), this will fit children aged approximately 3 to 4 years.
The largest skating boot is a size 15 (European size 50).

What do I need to leave in the cloakroom?
All bags and bulky items such as large cameras are not allowed on the rink or in the skate hire area. These need to be left in the cloakroom for a charge of £1 for up to two items.
Please note that items are left in the cloakroom at the owner’s risk.

What do I need to know if I am bringing children?
A child must be 12 years or under to qualify for the child ticket price.
Children aged eight years and under must be accompanied by an adult on the ice.
The smallest skate size available for children is size 7 / European size 25 (age approx 3 - 4 years old). Parents must judge whether their children can skate safely.

Polar Cubs/Training Rink/Ice Guides
The training rink provides a safe space for anyone looking to find their skating feet.
During normal sessions a limited number of Polar Cubs will be available.
Polar Cubs are for children up to the age of 8 years only, and cannot be pre-booked.
The Polar Cubs are only for use on the training rink.
Ice Guides can be pre-booked to provide additional assistance.

What should I wear?
Remember that the ice rink is open-air, so dress warmly.
Wear thick socks for extra comfort and don’t forget your gloves.

What happens in bad weather?
The ice rink is open-air and skating continues come rain or shine.
Remember to dress warmly and wear something waterproof if you are worried it might rain.

Is there food available? 
Yes, for more information click here

Can I bring food/drinks/alcohol?
No bottles, cans, alcohol or food are allowed into skate hire area or on the ice. Glass is not permitted on the viewing platforms.

Can I take photographs?
You can take photographs for personal use, but no selfie sticks, large cameras, video cameras or audio recording devices are allowed on the ice. The use of tripods is not permitted throughout the building for safety reasons.

Can I bring my friends to watch?
Spectators are welcomed at the ice rink free of charge.
They can watch from one of the viewing platforms or in The Skate Lounge overlooking the ice.

I'm a wheelchair user. Can I skate?
We have one dedicated session for wheelchair users, on Sunday 13 December at 15.00.
Standard adult and child ticket prices apply. To book, customers should call the Ticketmaster Specialist Sales Team on 0800 988 4440 .
Please note that wheelchair users must be accompanied on the ice by a competent skater, alternatively an Ice Marshall can accompany wheelchair users (at no extra charge). The companion skater ticket is free.

Electric wheelchairs are permitted during wheelchair sessions, but must be switched to a manual setting whilst on the ice.
It is not possible for wheelchair users to be on the ice during our standard sessions.
The venue is accessible for wheelchairs at all times. A ramp gives full access to the viewing area, the Skate Lounge and The Christmas Arcade with Fortnum & Mason at Somerset House.

How do I contact the box office?
Somerset House Ice Rink booking line 0844 847 1520
Groups of 20+ 0844 844 2121
Special Access queries 0800 988 4440

On site box office opening times
12 November – 17 November box office open 12.00 - 18.00
18 November – 10 January box office is open 09.30 - 21.30
On days when there is Polar Cub Club / Skate lessons, the box office will open at 08.00
On days when there is an Early Skate, the box office will open at 08.15
On days when there is a Club Night / Late Skate the box office closes at 23.00
On Christmas Eve and New Year’s Eve the box office closes early at 18.00
On Christmas Day the box office is closed
On Boxing Day and New Year’s Day the box office opens at 12.00

What are the Christmas opening times?
Please see our Festive & New Year’s Eve opening times for seasonal variations here.

Are tickets available for New Year’s Eve?
Click here for information relating to our event taking place on New Year’s Eve.

Types of Payment Accepted
Cash and all major credit and debit cards accepted. Diners Club and American Express are not accepted.

Box Office Collection
Tickets may be collected on the day from the on-site box office. Please bring the credit or debit card used for the booking and the Ticketmaster reference number. The card holder will be required to sign for the tickets.

How do I book for a Skate Extras package?
See Skate Extras click here.

Where are the Skate Extras served?
Champagne & Chocolate Truffles are served in Fortnum’s Lodge in the Christmas Arcade at Somerset House.
Champagne & Smoked Salmon Blini is served in Fortnum’s Lodge in the Christmas Arcade at Somerset House.
Wine & Fondue for Two is served in Fortnum’s Lodge in the Christmas Arcade at Somerset House.
Private Dining is served in one of the bespoke dining spaces at Fortnum & Mason’s Piccadilly store.

How do I get from Somerset House to Fortnum & Mason, Piccadilly?
It is easy; you can get there in less than 20 minutes by bus or around 25 minutes walking. Use this handy Google Map plotting the route for directions

Do I have to pay to visit The Christmas Arcade with Fortnum & Mason at Somerset House?
No, it is free entry and open to everyone.
Opening times can be found here.

Do I have to pay for Tuesday Treats?
No, this is a free festive event held alongside the ice rink and within The Christmas Arcade with Fortnum & Mason at Somerset House on Tuesday evenings throughout the Skate season on the following days:
Tuesday 24 November
Tuesday 1 December
Tuesday 8 December
Tuesday 15 December
Tuesday 22 December
You must purchase a ticket to the ice rink if you wish to skate.

The serious bit...
Ice skating is a sport with inherent risks. Patrons skate at their own risk.
Tickets are non-exchangeable and non-refundable.
Ticket holders under the influence of alcohol will not be permitted on the rink.

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December 2015
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