London Design Biennale Essential Information

For telephone bookings call 0333 320 2836 lines are opening Monday- Sunday 09.00 -21.00.


GENERAL INFORMATION

Validation of Tickets
On arrival to Somerset House your ticket will be exchanged for a wristband. Wristband exchange will take place at West Wing, Seaman’s Hall and Embankment.

Your wristband will permit entry to the London Design Biennale on the designated date and time slot of your booking. Please look after your wristband during your visit as wristbands that are lost or damaged will be considered invalid.

Timed admission to the Exhibition
Readmission will be possible during this time with a valid wristband. Admission for latecomers is discretionary and subject to availability on the day.

The London Design Biennale exhibition will be across the whole site of Somerset House and as such we recommend allowing 1.5-2.5 hours for your visit.

Admission to Talks, Events, Tours and Workshops
We strongly recommend that visitors arrive at least 10 minutes before the start of an event. Admission for latecomers is discretionary and subject to availability on the day/night.

Group Visits
Discounts are available on full price general admission tickets for groups of 10 or more visitors

Private Guided Tours
Bespoke tour packages for groups are available in English (other languages may be available). Please contact info@londondesignbiennale.com for more information and costs.

School Visits
To book school visits please email info@londondesignbiennale.com.

Food and Drink
No food or drinks are allowed inside the London Design Biennale, however there are a number of cafes and restaurants in Somerset House where visitors can purchase refreshments, light snacks and meals. Please visit our Eating & Drinking section for more information.

ACCESSIBILITY
If you require assistance at any time please speak with a member of staff  and we will be able to assist.

If you would like to discuss and plan your visit in advance please contact our the Somerset House, Visitor Experience Team by calling 020 7845 4600 (Mon-Fri 10.00-17.00, excluding public holidays) or email visitor@somersethouse.org.uk

For further information please visit our Access Page

Step-free access
There is step free access from the Strand entrance and to the River Terrace from Waterloo Bridge.  If you are arriving from Waterloo Bridge and require step free access please enter via our entrance on Lancaster Place adjacent to Costa Coffee. 

Somerset House and the London Design Biennale will be accessible via certain routes. Please speak with a member of staff to advise the easiest route to your destination.  Lifts are available to all floors of the exhibition and public event spaces.

Wheelchairs
Standard sized manual wheelchairs are available for visitors with mobility impairments . These can be booked in advance via the Somerset House Visitor Experience Team by calling 020 7845 4600 (Mon-Fri 10.00-17.00, excluding public holidays). Subject to availability.

On the day, visitors may obtain one by speaking to a Receptionist, a member of the Visitor Experience Team or a Security Officer. Subject to availability.

Ticket Booking
Visitors with disabilities are eligible for concessions and may bring a companion or a personal assistant free of charge.

Parking for Blue Badge Holders
The Venue has two parking spaces available for blue badge holders inside the Strand entrance. Parking spaces need to be booked in advance by calling the Somerset House Visitor Experience Team 020 7845 4600 (Mon-Fri 10.00-17.00, excluding public holidays).

Guide and assistance dogs
Guide, hearing and assistance dogs are permitted in all areas of the site.

Electric Mobility Scooters
Electric mobility scooters are allowed in the galleries.

Evacuation chairs
Evacuation chairs are available in the event of a security alert and Somerset House Security staff are trained to use these.

Facilities
Accessible toilets and baby change facilities are available in the South Wing and East Wing.

Large print
Copies of the interpretation panels and transcripts will be available in large print from the desks at each entrance to the London Design Biennale.


FILMING AND PHOTOGRAPHY
The unauthorised use of equipment for photographing, recording or transmitting (by digital or other means) any audio, visual or audio-visual material within the Venue is strictly forbidden.

By attending the Exhibition, you give your express consent to your actual or simulated likeness to be included within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security staff which may be carried out for the security of customers.

TRAVEL
You can find more information on how to get to Somerset House here.

We recommend you check travel details regularly as London Transport often changes at late notice. For more information go to tfl.gov.uk


WHEN BOOKING YOUR TICKETS ONLINE

Online queue
We operate an online queueing system to ensure that traffic to our website is managed safely and does not overwhelm the site. Anyone visiting our site during busy periods will be placed in this queue. We anticipate a queueing time of minimum 15 minutes to get onto the site during the busiest periods.

New customers and returning customers
New customers, who haven’t booked for an event at Somerset House before, will need to set up a new account when booking.

Returning customers, who have booked for an event at Somerset House before, will need to log in using the email address they have booked with in the past. If you are a returning customer, you will need to activate your account by entering your email address in the ‘Forgot login’ box. We will then send you an email instructing you to update your password, thereby activating your login. We suggest you do that in advance of priority booking, to make it quick and easy to get the tickets you want when priority booking begins.


ABOUT YOUR TICKETS
Please check your booking confirmation which you will receive shortly after making your booking. Please note this is not your ticket. Your e-ticket/s will be sent out in a separate email within 24 hours of booking.   For environmental reasons we do not print or post physical tickets.

Somerset House and London Design Biennale operates a no refund or exchange policy. 

If an event is cancelled, rescheduled or postponed you will be contacted directly by the point of purchase to make necessary arrangements.

Ticket touting is strictly prohibited. Tickets may not be resold, advertised for re-sale or transferred and may be used only by the purchaser.

Somerset House or London Design Biennale will not be responsible for any Ticket that is lost, stolen or destroyed.   

Please click here for all our ticketing terms and conditions.


YOUR SAFETY AND SECURITY
Your safety at Somerset House is paramount and we continually liaise with the appropriate authorities to ensure robust security measures are in place. Please comply with all instructions given to you by the Management and/or staff.

Rucksacks, suitcases or other large bags (A3 size/35cm x 40cm and above) are not permitted inside Somerset House. A cloakroom facility will be available at a cost of £2 per item.

Items that could be used as a weapon (including sharp or pointed objects) are strictly prohibited. Full bag searches may be conducted, and pat down searches may be requested. If you bring such items they will be confiscated by a member of the team or you may be refused entry.

We advise that you arrive with your full party to ensure that you gain entry with ease.


CONDITIONS OF ENTRY
We reserve the right to refuse entry to and/or eject from the event in reasonable circumstances including without limitation for health and safety reasons; if you behave in a manner which has or is likely to affect the enjoyment of other persons at the event; if you use threatening, abusive or insulting words or mannerisms; if, in our reasonable opinion, You are acting under the influence of alcohol or drugs; if you refuse to comply with the security searches; if you breach these terms; or if your ticket is void.