For telephone bookings call 0844 847 1520 
(booking with Ticketmaster calls will cost 7p per minute plus your network access charge)

Do I need to do anything before I arrive?
Please check your tickets to make sure that they are for the correct date and time, and that you have the correct number of tickets.
If the date, time or quantity are not what you were expecting, please contact Ticketmaster as soon as possible on 0844 847 1520 quoting your reference number.

How do I get there?
Please click here to go to our Plan Your Visit page. 

Is there parking?
No parking available. Public transport is strongly advised.

When should I arrive?
Please arrive at Somerset House 20 minutes before your skating session begins so that you have time to get your skates and still enjoy a full hour on the ice.
Please do arrive earlier if you need to leave items in the cloakroom.
If you arrive late you will be allowed on the ice but you may not have your full hour of skating.
Tickets are only valid for the date and session time booked. Tickets are not transferable or refundable.

What shall I do when I arrive?
If you do not already have your tickets, collect them from the on-site box office.
You should then leave items you need to in the cloakroom and proceed to the Skate Entrance where you will exchange your ticket for a wristband, collect your skates and get on the ice.
Skate hire is included in your ticket price.

What size boots are available?
The smallest skating boot is a child’s size 7 (European size 25), this will fit children aged approximately 3 to 4 years.
The largest skating boot is a size 15 (European size 50).

What do I need to leave in the cloakroom?
All bags and bulky items such as large cameras are not allowed on the rink or in the skate hire area. These need to be left in the cloakroom for a charge of £1 for up to two items.
Please note that items are left in the cloakroom at the owner’s risk.

What do I need to know if I am bringing children?
During regular sessions children aged 12 years and under qualify for the child ticket price and must be accompanied by an adult on the ice.
The smallest skate size available for children is size 7 / European size 25 (age approx 3 - 4 years old). Parents must judge whether their children can skate safely.

Polar Cub Club/Skate Lessons/Training Rink/Ice Guides
The training rink provides a safe space for anyone looking to find their skating feet.
During regular sessions a limited number of Polar Cubs will be available, these are only for use on the training rink and cannot be pre-booked.
Polar Cubs are for children up to the age of 8 years only.
Skate Lessons are group classes suitable for all aged 8 and over.
Children do not need to be accompanied on the ice during Polar Cub Club or Skate School sessions.
Ice Guides can be pre-booked to provide additional assistance.

What should I wear?
Remember that the ice rink is open-air, so dress warmly.
Wear thick socks for extra comfort and don’t forget your gloves.

What happens in bad weather?
The ice rink is open-air and skating continues come rain or shine.
Remember to dress warmly and wear something waterproof if you are worried it might rain.

Is there food available? 
Yes, for more information click here

Can I bring food/drinks/alcohol?
No bottles, cans, alcohol or food are allowed into skate hire area or on the ice. Glass is not permitted on the viewing platforms.

Can I take photographs?
You can take photographs for personal use, but no selfie sticks, large cameras, video cameras or audio recording devices are allowed on the ice. The use of tripods is not permitted throughout the building for safety reasons.

Can I bring my friends to watch?
Spectators are welcomed at the ice rink free of charge.
They can watch from one of the viewing platforms or in The Skate Lounge overlooking the ice.

I'm a wheelchair user. Can I skate?
Yes! Wheelchair users can skate at Somerset House. We hold a number of dedicated wheelchair sessions across the season as well as access to public sessions subject to availability.

Dedicated sessions take place on Wed 29 Nov at 15.00 and Sun 10 Dec at 15.00. 

To find out more and to book, customers should call the Ticketmaster Accessibility Team on 0800 988 4440.

Please note, we can only accommodate bookings for wheelchair users on public sessions with a minimum of 2 weeks notice.

Please note that wheelchair users must be accompanied on the ice by a competent skater, alternatively an Ice Marshall can accompany wheelchair users (at no extra charge). The companion skater ticket is free. If you require a free companion skate ticket or an Ice Marshall, please book this over the phone with Ticketmaster at the same time as booking a ticket for a wheelchair user.

Electric wheelchairs are permitted during dedicated wheelchair sessions only and must be switched to a manual setting whilst on the ice. Please notify us if you will be in an electric wheelchair at time of booking.

The venue is accessible for wheelchairs at all times. A ramp gives full access to the viewing area, the Skate Lounge and Fortnum’s Christmas Arcade.

All skate tickets are subject to availability.

How do I contact the box office?
Somerset House Ice Rink booking line 0844 847 1520
Groups of 20+ 0844 844 2121
Special Access queries 0800 988 4440

On site box office opening times
08 & 09 Nov 2017: 12.00 - 20.00
10 Nov 2017: 12.00 - 21.00
11–13 Nov 2017: 12.00 - 20.00
14 Nov 2017: 12.00 – 17.30
15 Nov 2017 – 14 Jan 2018, 09.30 - 21.30
On days when there is Polar Cub Club / Skate lessons, the box office will open at 08.00
On days when there is an Early Skate, the box office will open at 08.15
On days when there is a Late Skate or later standard Skate session the box office closes at 23.00
On Christmas Eve and New Year’s Eve the box office closes early at 18.00
On Christmas Day the box office is closed
On Boxing Day and New Year’s Day the box office opens at 12.00

Are tickets available for the New Year’s Eve evening event?
Yes, click here for full details. 

Where are the Skate Extras served?
In Fortnum’s Lodge in the Christmas Arcade at Somerset House.

How do I get from Somerset House to Fortnum & Mason, Piccadilly?
It is easy; you can get there in less than 20 minutes by bus or around 25 minutes walking. Use this handy Google Map plotting the route for directions https://goo.gl/maps/iTIj0

Do I have to pay to visit Fortnum’s Christmas Arcade at Somerset House?
No, it is free entry and open to everyone.
Opening times can be found here.

The serious bit...
Ice skating is a sport with inherent risks. Patrons skate at their own risk.
Tickets are non-exchangeable and non-refundable.
Ticket holders under the influence of alcohol will not be permitted on the rink.