Do I need to do anything before I arrive?
Please check your tickets to make sure that they are for the correct date and time, and that you have the correct number of tickets.
If the date, time or quantity are not what you were expecting, please contact Ticketmaster as soon as possible on 0844 847 1520 quoting your reference number.

How do I get there?
Please click here to go to our Plan Your Visit page.

Is there parking?
No parking available. Public transport is strongly advised.

When should I arrive?
Please arrive at Somerset House 20 minutes before your skating session begins so that you have time to get your skates and still enjoy a full hour on the ice.
Please do arrive earlier if you need to leave items in the cloakroom.
If you arrive late you will be allowed on the ice but you may not have your full hour of skating.
Tickets are only valid for the date and session time booked. Tickets are not transferable or refundable.

What shall I do when I arrive?
If you do not already have your tickets, collect them from the on-site box office.
You should then leave items you need to in the cloakroom and proceed to the Skate Entrance, collect your skates and get on the ice.
Skate hire is included in your ticket price.

What size boots are available?
The smallest skating boot is a child’s size 7 (European size 25), this will fit children aged approximately 3 to 4 years.
The largest skating boot is a size 15 (European size 50).

What do I need to leave in the cloakroom?
All bags and bulky items such as large cameras and selfie sticks are not allowed on the rink or in the skate hire area. These need to be left in the cloakroom for a charge of £1 for up to two items.
Please note that the cloakroom is cash only and items are left in the cloakroom at the owner’s risk.

What do I need to know if I am bringing children?
A child must be 12 years or under to qualify for the child ticket price.
Children aged eight years and under must be accompanied by an adult on the ice.
The smallest skate size available for children is size 7 / European size 25 (age approx 3 - 4 years old). Parents must judge whether their children can skate safely.

Polar Cub Club/Skate Lessons/Training Rink/Ice Guides
The training rink provides a safe space for anyone looking to find their skating feet.
During normal sessions a limited number of Polar Cubs will be available.
Polar Cubs are for children up to the age of 8 years only. They are only for use on the training rink and cannot be pre-booked.
Skate Lessons are for children aged 8 and over.
Polar Cub Club is for children up to the age of 8 years only.
Ice Guides can be pre-booked to provide additional assistance.

What should I wear?
Remember that the ice rink is open-air, so dress warmly.
Wear thick socks for extra comfort and don’t forget your gloves.

What happens in bad weather?
The ice rink is open-air and skating continues come rain or shine.
Remember to dress warmly and wear something waterproof if you are worried it might rain.

Is there food available?
Yes, for more information click here.

Can I bring food/drinks/alcohol?
No bottles, cans, alcohol or food are allowed into skate hire area or on the ice. Glass is not permitted on the viewing platforms.

Can I take photographs?
You can take photographs for personal use, but no selfie sticks, large cameras, video cameras or audio recording devices are allowed on the ice. The use of tripods is not permitted throughout the building for safety reasons.

Can I bring my friends to watch?
Spectators are welcomed at the ice rink free of charge.
They can watch from one of the viewing platforms or in The Skate Lounge overlooking the ice.

I'm a wheelchair user. Can I skate?
We have one dedicated session for wheelchair users, on Sunday 11 December at 15.00.
Standard adult and child ticket prices apply. To book, customers should call the Ticketmaster Specialist Sales Team on 0844 847 1655.

Please note that wheelchair users must be accompanied on the ice by a competent skater, alternatively an Ice Marshall can accompany wheelchair users (at no extra charge). The companion skater ticket is free.

Electric wheelchairs are permitted during wheelchair sessions, but must be switched to a manual setting whilst on the ice.

It is not possible for wheelchair users to be on the ice during our standard sessions.
The venue is accessible for wheelchairs at all times. A ramp gives full access to the viewing area, the Skate Lounge and Fortnum’s Christmas Arcade.

How do I contact the box office?
Somerset House Ice Rink booking line 0844 847 1520
Groups of 20+ 0844 844 2121
Special Access queries 0800 988 4440

On site box office opening times

On site box office opening times
10 November – 15 November box office open 12.00 - 18.00
16 November box office open 12.00 – 17.00
17 November – 15 January box office is open 09.30 - 21.30
On days when there is Polar Cub Club / Skate lessons, the box office will open at 08.00
On days when there is an Early Skate, the box office will open at 08.15
On days when there is a Club Night / Late Skate the box office closes at 23.00
On 30 November when Morning Gloryville takes place, the box office will open at 05.45
On Christmas Eve and New Year’s Eve the box office closes early at 18.00
On Christmas Day the box office is closed
On Boxing Day and New Year’s Day the box office opens at 12.00

Are tickets available for New Year’s Eve?
For information relating to events taking place on New Year’s Eve, please sign up to the Somerset House e-newsletter and wait for further announcements.

Where are the Skate Extras served?
In Fortnum’s Lodge in the Christmas Arcade at Somerset House.

Do I have to pay to visit Fortnum’s Christmas Arcade at Somerset House?
No, it is free entry and open to everyone.
Opening times can be found here.

The serious bit...
Ice skating is a sport with inherent risks. Patrons skate at their own risk.
Tickets are non-exchangeable and non-refundable.
Ticket holders under the influence of alcohol will not be permitted on the rink.