Do I need to do anything before I arrive?

Please check your tickets to make sure that they are for the correct date and time, and that you have the correct number of tickets.
If the date, time or quantity are not what you were expecting, please contact us as soon as possible on 0333 320 2836 quoting your reference number.

How do I get there?

Please click here to go to our Plan Your Visit page. 

Is there parking?

There is no parking available. Public transport is strongly advised.

When should I arrive?

Please arrive at Somerset House 20 minutes before your skating session begins so that you have time to get your skates and still enjoy your full session on the ice.
Please do arrive earlier if you need to leave items in the cloakroom.
If you arrive late you will be allowed on the ice but you may not have your full session of skating and will only be able to stay for the duration of your booked session.

Please note that all sessions are 45 minutes. 
Tickets are only valid for the date and session time booked. Tickets are not transferable or refundable.

What shall I do when I arrive?

If you do not already have your tickets, collect them from the on-site box office.
You should then leave all loose items including bags in the cloakroom or with someone in your party who isn’t skating and proceed to the Skate Entrance with your ticket, you can then collect your skates and get on the ice.
Skate boot hire is included in your ticket price.

What size boots are available?

The smallest skating boot is a child’s size 7 (European size 25), this will fit children aged approximately 3 to 4 years.
The largest skating boot is a size 15 (European size 50).

Can I use my own skates?

Skaters may use their own skates provided they are suitable and Somerset House reserves the right to disallow skaters from using their own skates at the staff-member’s discretion if the skates are not deemed suitable. Please note we do allow speed skates. If skaters wear their own skates then they do so at their own risk and Somerset House will not have any liability to skaters arising out of the use by skaters of their own skates. 

What do I need to leave in the cloakroom?

All bags regardless of size and bulky or loose items such as large cameras are not allowed on the rink or in the skate hire area. These need to be left in the cloakroom where the first item is free and there is then a charge of £2 per item.

Please note that items are left in the cloakroom at the owner’s risk.

What do I need to know if I am bringing children?

A child must be 12 years or under to qualify for the child ticket price.
Children aged 12 years and under must be accompanied by an adult on the ice.
The smallest skate size available for children is size 7 / European size 25 (age approx 3 - 4 years old). Parents must judge whether their children can skate safely.

Polar Bears/Training Rink/Skate Mates

The training rink provides a safe space for anyone looking to find their skating feet.
During normal sessions a limited number of Polar Bears will be available for children up to the age of 8. The Polar Bears are only for use on the training rink and cannot be pre-booked.
Skate Mates can be pre-booked to provide additional assistance.

What should I wear?

Remember that the ice rink is open-air, so dress warmly and for the weather

Wear think ankle socks for extra comfort, please don’t wear trainer socks and don’t forget your gloves.

What happens in bad weather?

The ice rink is open-air and skating continues come rain or shine.
Remember to dress warmly and wear something waterproof if you are worried it might rain.
Tickets are not transferable or refundable.

Is there food available?

Yes, for more information click here

Can I bring food/drinks/alcohol?

No food or drinks are allowed into the skate hire area or on the ice. Glass is not permitted on the viewing platforms.

We reserve the right to refuse entry to anyone who we believe to be intoxicated. This is for your safety and the safety of others.

Can I take photographs?

You can take photographs for personal use, but no selfie sticks, large cameras, video cameras or audio recording devices are allowed on the ice. The use of tripods is not permitted throughout the building for safety reasons.

Can I bring my friends to watch?

Spectators are welcomed at the ice rink free of charge.

They can watch from one of the viewing platforms or from the warmth of our the Skate Lounge with Baileys, which has a fantastic rinkside view.

I'm a wheelchair user. Can I skate?

Yes! Wheelchair users can skate at Somerset House. Click here for more information.

How do I contact the box office?

For all phone enquiries please call 0333 320 2836

On site box office opening times

09 – 12 Nov 2019: 12.00 – 18.00

13 Nov 2019 – 12 Jan 2020: Box office will open 30 minutes prior to the first skate session and will close 30 minutes after the last session has started.

How do I get from Somerset House to Fortnum & Mason, Piccadilly

It is easy; you can get there in less than 20 minutes by bus or around 25 minutes walking. Use this handy Google Map plotting the route for directions https://goo.gl/maps/iTIj0

Do I have to pay to visit Fortnum’s Christmas Arcade at Somerset House

No, it is free entry and open to everyone.
Opening times can be found here.

The serious bit...

Ice skating is a sport with inherent risks. Patrons skate at their own risk.
Tickets are non-exchangeable and non-refundable.
We reserve the right to refuse entry to anyone who we believe to be intoxicated. This is for your safety and the safety of others.