Times, Tickets & FAQs

Session Times

10.00 - 10.45* / 11.00 - 11.45 / 12.00 - 12.45 / 13.00 - 13.45 / 14.00 - 14.45 / 15.00 - 15.45 / 16.00 - 16.45 / 17.00 - 17.45 / 18.00 - 18.45 / 19.00 - 19.45 / 20.00 - 20.45 / 21.00 - 21.45 / 22.00 - 22.45*

*on selected dates only.

Opening Hours

On-site Box Office
17 Nov – 16 Jan: 09.30 – 21.30
On Skate School mornings, the box office opens at 08.00
On Early Skates the box office opens at 08.15
On Late Evening sessions/ Skate Lates the box office closes 5 minutes after the last session of the day begins

Seaonal Openings
24 December; Early closure at 17.15
25 December: Closed
26 December: Late opening at 11.30
31 December: Early closure at 16.15
01 January: Late opening at 11.30


Chalet Barragiste
Open daily from 17 November 2021 until 16 January 2022
Monday – Friday 10.00 – 22.00
Saturday 09.45 – 22.00
Sunday 09.45 – 21.00

Seasonal Openings
Tuesday 24 December, 10.00-17.30
Wednesday 25 December, CLOSED
Thursday 26 December, 12.00-21.00
Tuesday 31 December, 10.00-17.00 (the Lodge will be open for the New Year’s Eve ticketed event)
Wednesday 01 January, 12.00-23.00


Hotel Chocolat Pop-Up Shop
Open daily from 17 November 2021 – 16 January 2022


Children's Chocolate Workshops
Our entertaining Children's Chocolate Workshops are a really fun way to learn about cocoa and chocolate. In a 1-hour session, we teach budding chocolatiers the history of chocolate and how chocolate is made, before showing them how to decorate their own chocolate masterpiece with a beautiful package to put it in, ensuring they return home suitably messy! 

Workshops running daily from 17 November 2021 – 16 January 2022

Times
12.30 – 13.30
15.30 – 16.30
18.00 – 19.00

Seasonal Openings
No 18.00 session on Christmas Eve or NYE
Closed on Christmas Day

Adult Chocolate Masterclasses
An exclusive experience, with a behind the scenes insight into the luxury Hotel Chocolat brand from, cocoa growing to “Bar in the hand”. Over the course of an hour, you will be immersed in the world of Hotel Chocolat, meet the creators of chocolates and hear their stories, working your way through an eclectic collection of decadent goodies, whilst sipping Moët & Chandon.

Every Thursday from 16 December – 13 January 

Times
19.30 – 20.30

Tickets

FAQs

Do I need to do anything before I arrive?

Please check your tickets to make sure that they are for the correct date and time, and that you have the correct number of tickets.

If the date, time or quantity are not what you were expecting, please contact us as soon as possible on 0333 320 2836 between 09.00 - 20.00 - Mon-Fri, 10.00-20.00 - Sat, 10.00 - 18.00 Sun and Bank Holidays quoting your reference number.

How do I get there?

Please click here to go to our Getting Here page.

Is there parking?

There is no parking available. Public transport is strongly advised.

When should I arrive?

Please arrive at Somerset House 20 minutes before your skating session begins so that you have time to get your skates and still enjoy your full session on the ice.

Please do arrive earlier if you need to leave items in the cloakroom.

If you arrive late you will be allowed on the ice but you may not have your full session of skating and will only be able to stay for the duration of your booked session.

Please note that all sessions are 45 minutes.

Tickets are only valid for the date and session time booked. Tickets are not transferable or refundable.

What shall I do when I arrive?

If you do not already have your tickets, collect them from the on-site box office.

You should then leave all loose items including bags in the cloakroom or with someone in your party who isn’t skating and proceed to the Skate Entrance with your ticket, you can then collect your skates and get on the ice.

Skate boot hire is included in your ticket price.

What do I need to leave in the cloakroom?

All bags regardless of size, and bulky or loose items such as large cameras, are not allowed on the rink or in the skate hire area. These need to be left in the cloakroom where the first item is free and a subsequent charge of £2 per item.
Please note that items are left in the cloakroom at the owner’s risk.

What size boots are available?

The smallest skating boot is a child’s size 7 (European size 25), this will fit children aged approximately 3 to 4 years.

The largest skating boot is a size 15 (European size 50).

Can I use my own skates?

Skaters may use their own skates but organisers reserve the right not to allow a person to use their own skates if they decide that they are not suitable. We do not sharpen personal ice skates.

What do I need to know if I am bringing children?

A child must be 12 years or under to qualify for the child ticket price.

Children aged 12 years or under must be accompanied by an adult on the ice.

The smallest skate size available for children is size 7 / European size 25 (age approx 3 - 4 years old). Parents must judge whether their children can skate safely.

A 10% family discount will be automatically applied to orders for groups of four (where there are two adults and two children aged 12 or under, or one adult and three children aged 12 or under). Any subsequent tickets will be charged at full price.

Skate Aids / Skate Mates

Skate aids are stablisers available for children aged age 8 or under. There are a limited number of skate aids that will be available on a first-come-first-served basis and cannot be pre-booked. Please ask one of our ice marshal staff when starting your session if you would like a skate aid.

Skate Mates are dedicated ice marshals that can be pre-booked to provide additional assistance for groups of 3-10 people.

What should I wear?

Remember that the ice rink is open-air, so dress warmly and for the prevailing weather conditions.

Wear thick socks for extra comfort and don’t forget your gloves! Please avoid wearing any clothes or fancy dress that might obstruct your vision, cause a trip hazard (e.g. long scarves or coats) or cause an obstacle for other skaters.

Organisers reserve the right not to allow customers wearing impractical clothing or fancy dress on the ice rink if they decide it may cause a risk to themselves or others.


 

What happens in bad weather?

The ice rink is open-air and skating continues come rain or shine.

Remember to dress warmly and wear something waterproof if you are worried it might rain.

Tickets are not transferable or refundable.

What happens if I have to self-isolate or a change in government guidance means I can no longer travel?

If you are unable to attend because you have symptoms of Covid-19 or have been told to self-isolate please contact our Visitor Experience Team (at least 72 hours ahead of your planned visit) at visitor@somersethouse.org.uk who will endeavour to book you into an alternative date subject to availability.

If an alternative date cannot be found then we will aim to return the full payment amount to a credit voucher that will be held with Somerset House and can be used to purchase tickets for an alternative event or exhibition within two years of the credit issue. We cannot guarantee we will be able to exchange or credit any tickets booked if contacted within 72 hours prior to your planned visit.

What happens if the event is cancelled due to government restrictions or lockdown?

If Skate is cancelled due to government restrictions you will be notified and will receive a full refund. Somerset House is a charity so please consider donating the cost of your ticket.

Is there food available?
Can I bring food/drinks?

No food or drinks are allowed into the skate hire area or on the ice. Glass is not permitted on the viewing platforms or in the courtyard.

Personal food and drink items can be brought to Somerset House, but we kindly ask that this is not consumed within the bars or restaurants on site.
 

Can I take photographs?

You can take photographs for personal use, but selfie sticks, large cameras, video cameras or audio recording devices are not allowed on the ice. The use of tripods is not permitted anywhere on-site for safety reasons.

Can I bring my friends to watch?

Spectators are welcomed at the ice rink free of charge.

They can watch from the viewing platform or from the warmth of the Skate Lounge by Moët & Chandon, which has a fantastic rinkside view.

How accessible is the rink?

Wheelchair users can skate on any session at Somerset House, as well as on our dedicated wheelchair user sessions. Click here for more information.

We also have our chilled out sessions which may be suitable for our neurodiverse audiences. These sessions have a reduced capacity, lower music levels and our skate return space will be open if you need to take a break during the session. Click here for more information.

To discuss any accessibility requirements further please email visitor@somersethouse.org.uk.

Are tickets available for New Year’s Eve?

For information relating to events taking place on New Year’s Eve, please sign up to the Somerset House e-newsletter and wait for further announcements.

How do I contact the box office?

For all phone enquiries please call 0333 320 2836 between 09.00 - 20.00 - Mon-Fri, 10.00-20.00 - Sat, 10.00 - 18.00 Sun and Bank Holidays.

Does your site have free Wi-Fi?

Yes, when you arrive you can access free Wi-Fi through your phone.

On site box office opening times

14 - 16 Nov: 12.00 – 18.00 (for advance bookings only. Skate opens to the public on Wednesday 17 November)

17 Nov – 16 Jan: box office opens 30 minutes before the first session of the day and closes 5 minutes after the last session begins

The serious bit...

Ice skating is a sport with inherent risks. Visitors skate at their own risk.

Tickets are non-exchangeable and non-refundable.

Ticket holders under the influence of alcohol will not be permitted on the rink.

We reserve the right to refuse entry to anyone who is deemed to be causing a risk to themselves or others