Times, Tickets & FAQs

Please check your tickets to make sure that they are for the correct date and time, and that you have the correct number of tickets.

If the date, time or quantity are not what you were expecting, please contact us as soon as possible on 0343 208 1497 between 09.00 - 20.00 - Mon-Fri, 10.00-20.00 - Sat, 10.00 - 18.00 Sun and Bank Holidays quoting your reference number.

There is no parking available. Public transport is strongly advised.

If you do not already have your tickets, collect them from the on-site box office.

You should then leave all loose items including bags in the cloakroom or with someone in your party who isn’t skating and proceed to the Skate Entrance with your ticket, you can then collect your skates and get on the ice.

Skate boot hire is included in your ticket price.

The smallest skating boot is a child’s size 6 (European size 23), this will fit children aged approximately 3 to 4 years.

The largest skating boot is a size 15 (European size 50).

A child must be 12 years or under to qualify for the child ticket price.

Children aged 12 years or under must be accompanied by an adult on the ice. There should be one adult for every five children skating.  

The smallest skate size available for children is size 6 / European size 23 (aged approx. 3 - 4 years old). Parents must judge whether their children can skate safely.

A 10% family discount will be automatically applied to orders for groups of four (where there are two adults and two children aged 12 or under, or one adult and three children aged 12 or under). Any subsequent tickets will be charged at full price.

Remember that the ice rink is open-air, so dress warmly and for the prevailing weather conditions.

Wear thick socks for extra comfort and don’t forget your gloves! You may also wish to bring a spare pair of socks to change into once your session on the ice has come to an end.

Please avoid wearing any clothes or fancy dress that might obstruct your vision, cause a trip hazard (e.g. long scarves or coats) or cause an obstacle for other skaters. Organisers reserve the right not to allow customers wearing impractical clothing or fancy dress on the ice rink if they decide it may cause a risk to themselves or others.

If Skate is cancelled you will be notified and will receive a full refund. Somerset House is a charity so please consider donating the cost of your ticket.

No food or drinks are allowed into the skate hire area or on the ice. Glass is not permitted on the viewing platforms or in the courtyard.

Personal food and drink items can be brought to Somerset House, but we kindly ask that this is not consumed within the bars or restaurants on-site.

Spectators are welcomed at the ice rink free of charge.

They can watch from the viewing platform or from the warmth of the Skate Lounge by Whispering Angel, which has a fantastic rink-side view.

There are a range of toilet facilities at Somerset House. Directly off the courtyard, down a set of stairs are a large number of gender neutral cubicle toilets. There are accessible toilets in the East Wing, South Wing and New Wing. Please ask any member of the friendly Visitor Experience team for directions.

This year we also have a RevoLOO on-site from Friday 01 – Saturday 02 December and on Sunday 07 January. This is a mobile Changing Places toilet and changing facility, with an adult-sized hoist, larger floor plan and is staffed by a highly trained attendant to assist you. This service is available to people for whom standard accessible toilets are not suitable.  

For all phone enquiries please call 0343 208 1497 between 09.00 - 20.00 - Mon-Fri, 10.00-20.00 - Sat, 10.00 - 18.00 Sun and Bank Holidays.

If you have any feedback or complaints please contact visitor@somersethouse.org.uk. Please note all ticket are subject to our terms and conditions of no refunds and no exchanges. 

12 - 13 Nov: 12.00 – 18.00
14 Nov: 12.00 – 17.00

(Please note that between 12 - 14 November the Box Office is open for advance booking only. Skate opens to the public on Wednesday 15 November)
15 Nov – 14 Jan: 09.30 – 21.30 

On Skate School mornings, the box office opens at 08.00 
On Early Skates the box office opens at 08.15 
On Late Evening sessions/ Skate Lates the box office closes 5 minutes after the last session of the day begins 

Seasonal Openings:  
Sunday 24 December; Early closure at 17.15
Monday 25 December: Closed 
Tuesday 26 December: Late opening at 11.30 
Sunday 31 December: Early closure at 16.15 
Monday 01 January: Late opening at 11.30 

With everything we do, we consider the environmental impact and Skate is no exception. Year on year we work hard to minimise our carbon footprint and take steps to ensure we are being as sustainable as we can be. You can read about the actions we're taking in more detail here.