Summer Series Essential Information

We will be following government Covid 19 safety guidelines and will advise nearer to the event of any specific requirements.

Our full terms and conditions can be viewed below

 

Event cancellations and alterations

Cancellation: If an event for which you have purchased tickets is cancelled in full (and not rescheduled), your order will be cancelled and you will be refunded the full price of your tickets including any booking fees. We will make reasonable endeavours to notify you of the cancellation and refund using the email address provided at the point of booking. Refunds will be issued within 2 weeks of notification of cancellation.

Rescheduling: If an event for which you have purchased tickets is rescheduled, your tickets will be valid for the new date. We will make reasonable endeavours to notify you of the rescheduling using the email address provided at the point of booking. If you notify us within the specified deadline that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a full refund. 

Alteration: If the headline act of an event for which you have purchased tickets is altered, your tickets will be valid for the altered event. Change of support act, changes to individual members of a band or individual changes to the line-up of any multi-performer event are not regarded as an alteration. We will make reasonable endeavours to notify you of any alteration using the email address provided at the point of booking. If you notify us within the specified deadline that you do not wish to attend the altered event, you will be able to cancel your order and obtain a full refund including booking fees. Failure to notify us within any specified deadline that you do not wish to attend the altered event will be deemed to be a reconfirmation of your order for the altered event, and you will not be able to claim a refund. 

Please note, these terms and conditions apply only to tickets purchased direct via Somerset House. Any tickets purchased via Ticketmaster are subject to Ticketmaster’s own terms and conditions. 

What if I test positive for Covid-19 before the event, will I be refunded?

If you are unable to attend because you are isolating on the day of the event having tested positive for Covid-19 please contact our Visitor Experience Team at the earliest opportunity at visitor@somersethouse.org.uk. A refund will be processed once proof of a positive test has been provided.

If your tickets were not purchased directly from Somerset House, please contact your original point of purchase

Online queue

We anticipate a queueing time of minimum 15 minutes to get onto the website during the busiest periods of the on-sale for Somerset House Summer Series.

New and returning customers

New customers, who haven’t booked for an event at Somerset House before, can set up a new account when booking. You can set up an account here: my.somersethouse.org.uk/account/register

Alternatively, there is the option to checkout as a guest.

Returning customers, who have booked and set up an account for an event at Somerset House before, will need to log in using the email address they have booked with in the past.

About your tickets

Please check your booking confirmation which you will receive shortly after making your booking. Please note this is not your ticket. Your e-ticket (along with essential information about security measures and site regulations) will arrive to the email address provided for your account 48 hours prior to your event to reduce the risk of ticket touting. We do not print or post physical tickets. 

Somerset House operates a no refund or exchange policy. 

If an event is cancelled, rescheduled or postponed you will be contacted directly by the point of purchase to make necessary arrangements. 

Maximum 6 tickets per household per event. Orders exceeding the ticket limit may be cancelled without notice at our discretion. This includes duplicate orders having the same name, email address, billing address or credit card. 

Ticket touting is strictly prohibited. Any tickets resold by anyone other than Somerset House Trust or an authorised agent, or at greater than the face value of the ticket, will be void and you will be refused entry to the venue. 

You will be required to bring valid photographic ID with you on the night as proof of purchase. 

Somerset House will not be responsible for any ticket that is lost, stolen or destroyed. 

Please click here for all our ticketing terms and conditions.

Ticket exchange

Buying or selling tickets on any other resale platform/secondary source is strictly prohibited. This is to ensure full transparency and fair access to tickets.

 

Your safety and security

Your safety at Somerset House is paramount and we continually liaise with the appropriate authorities to ensure robust security measures are in place. Please comply with all instructions given to you by the staff onsite.

Full bag searches will be conducted, and pat down searches may be requested. To support our staff and make this process efficient, please avoid bringing a bag if possible. If you must bring a bag it should be no larger than a small handbag or a canvas tote bag.

Please do not bring rucksacks, suitcases or other large bags (A3 size/35cm x 40cm and above). There are no cloakroom facilities at Somerset House. Most mainline railway stations have left luggage facilities.

Empty refillable plastic bottle sized 1000 ml or less are allowed on site, please note that metal or glass bottles are not permitted. Water refill stations are available on site.

Please ensure that you arrive in plenty of time to allow you to pass through our enhanced security checks and share this information with all members of your party.

We advise that you arrive with your full party to ensure that you gain entry with ease.

If you leave Somerset House during your event unfortunately there will be no re-admission. 

Conditions of Entry

Somerset House events are fully inclusive safe spaces for any person to participate and enjoy without fear of feeling marginalised unrepresented, or unwelcome. By entering these spaces, you agree to respect any body, attire, gender, sexual orientation, race, belief and experience that are not your own. We also expect the same courtesy to be afforded to you.

We reserve the right to refuse entry to and/or eject from the event in reasonable circumstances including without limitation for health and safety or licensing reasons; if you behave in a manner which has or is likely to affect the enjoyment of other persons at the event; if you use threatening, abusive or insulting words or mannerisms; if, in our reasonable opinion, you are acting under the influence of alcohol or drugs; if you fail, when required, to produce proof of identity or age; if you refuse to comply with the security searches; if you breach these terms; or if your ticket is void.

We may have a team of sniffer dogs present. If you are lucky enough to see one, please remember they are working and have an important job to do.

Patrons cannot bring food, alcohol, cans, glass, aerosols or any item that could be used as a weapon (including sharp or pointed objects).  If you bring such items with you they will be confiscated by a member of our team or you may be refused entry.

Empty refillable plastic bottle sized 1000 ml or less are allowed on site, please note that metal or glass bottles are not permitted. Water refill stations are available on site.

General Information

Approximate timings (not including Yussef Dayes on Sat 09 July when doors are 16.00 and Places+Faces on Sun 17 July when doors open at 19.00) 

Doors: 19.30 
Support: 20.00 
Headliner: 21.00 
Curfew: 22.30

Please note these times are subject to change

Our gigs are open-air and go ahead come rain or shine - so come prepared! The audience area is not covered. There is no fixed seating in the courtyard – all tickets are standing only. 

There is no age restriction for Summer Series. Everyone attending requires a ticket. Under 14s must be accompanied by an adult. 

Somerset House operates Challenge 25. If you appear to be under 25 you will be asked for proof of age when purchasing alcohol and may be refused if you do not have the appropriate photographic ID to hand. 

Should you experience any problems during your visit please contact the nearest member of the Somerset House Team as every effort will be made to resolve the issues during the event.

Please note that Summer Series is a cashless event.

Accessibility

Wheelchair users and disabled patrons are entitled to one free Personal Assistant/companion ticket which can be booked by calling 0343 208 1497.

Step-free access is available via the Strand only during the Summer Series due to the site wide closure.

The courtyard is fully accessible for wheelchair users and registered disabled patrons. Please note that apart from the accessible platform the tickets are standing room only. 

A viewing platform is situated at the rear of the courtyard. Any wheelchair user or disabled patron wishing to use the platform must book their ticket by calling 0343 208 1497 (subject to documentation* and availability). This ticket guarantees a place on the platform for the duration of the performance for you and a companion.

*Acceptable forms of documentation include proof a Registered Disabled attendee is in receipt of DLA, Personal Independence Payment (PIP), Carers/Attendance allowance, Freedom Pass or a Registered Access Disability Card. 

If you would like to discuss your access requirements or our facilities including the viewing platform with a member of our Visitor Experience Team then please email visitor@somersethouse.org.uk so we can provide you with further information and assistance about your visit. 

Filming and Photography

The unauthorised use of professional equipment for photographing, recording or transmitting (by digital or other means) any audio, visual or audio-visual material within the Venue is strictly forbidden.

By attending an Event, you give your express consent to your actual or simulated likeness to be included within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security staff which may be carried out for the security of customers.

Food & Drink

During the gigs our courtyard bars will be offering a selection of drinks all evening, including premium world beer San Miguel, the official beer partner of Summer Series. There will also be street food available from a pop-up food stall in the Edmond J. Safra Fountain Court.

A select number of Enhanced tickets are available for an additional £25.00. Ticket holders will be given access to the private Enhanced Bar located in the East Wing, supported by San Miguel, with a free drink on arrival (wine, beer or soft drink). Please note the East Wing Bar sits alongside the courtyard but does not offer a clear view of the main stage. The bar is open throughout the concert and your drinks can be taken into the main courtyard. 

At the end of your visit

We hope you have had an enjoyable time. Please consider our neighbours and leave Somerset House quietly in a safe and orderly manner.

We recommend you check travel details regularly as London Transport often changes at late notice. For more information go to tfl.gov.uk