Times and Tickets

Telephone booking

For telephone bookings call 0333 320 2836, lines are open Monday - Saturday 09.00 - 21.00, Sunday 09.00 - 20.00, except on the following

Tue 24 Dec 2019 - 09.00 - 18.00
Wed 25 Dec 2019 - closed
Thu 26 Dec 2019 - 09.00 - 18.00
Tue 31 Dec 2019 - 09.00 - 18.00
Wed 01 Jan 2010 - 09.00 - 18.00

Session Times

10.00 - 10.45* / 11.00 - 11.45 / 12.00 - 12.45 / 13.00 - 13.45 / 14.00 - 14.45 / 15.00 - 15.45 / 16.00 - 16.45 / 17.00 - 17.45 / 18.00 - 18.45 / 19.00 - 19.45 / 20.00 - 20.45 / 21.00 - 21.45 / 22.00 - 22.45*

*on selected dates only.

Ticket Prices

Adult tickets from £11.00. A one-off transaction fee of £2.95 per order applies.

Child tickets start from £8.50. A child must be 12 years or under to qualify for the child ticket price. Children aged 12 years and under must be accompanied by an adult on the ice.

This year, we offer a 10% families discount applied to groups of four (two adults and two children, or one adult and three children). Additional tickets charged at full price.

Buying tickets on the day

For those of you making last minute plans, we have a very limited number of tickets for each session are available every day from the on-site box office for all sessions, except for Skate Lates, Skate School and Polar Bear Club. These extra on-the-day tickets for all sessions that day are released for sale as soon as the box office opens each day, so come early to avoid disappointment.

These tickets are only available for onsite purchases (maximum four per person) subject to availability.

You can also book tickets for future dates in person from the Box Office. See Box Office Opening Times below for more details.

Concessions

Concession tickets are available during the day during select periods for £8.50 + a one-off transaction fee.

These tickets are available on the following sessions only (13-29 Nov and 6-10 Jan): Monday – Friday: 11.00, 12.00, 13.00 and 14.00.

Concession tickets are available to recipients of Universal Credit, Pension Credit, full-time students and disabled visitors claiming Personal Independence Payment (PIP).

Concession ticket holders will be requested to present their proof of eligibility on entering the rink, or at the box office if buying their ticket on-site.

Groups

To book for a group of 20 or more phone our groups booking line on 0333 320 2836. Group bookings are subject to availability.

Skate Mate

A Skate Mate can be booked to provide help for groups of 3 to 15 people.

The cost is £35.00 in addition to the price of your skating ticket.

Our Skate Mates are not skating instructors but can provide useful assistance for novice skaters who need extra support.

Skate Mates must be booked by telephone by calling 0333 320 2836 either at the same time, or after booking your Skate tickets and at least 48 hours in advance of your Skate session.

Please note: a limited number of Skate Mates are available per session.

NB: If a Skate Mate is booked, children 12 and under must still be accompanied on the ice by a supervising adult. Skate Mates can be pre-booked to provide additional assistance on the ice.  These are not lessons and they cannot act as a guardian for children aged 12 and under.

Payment

Cash, and most credit and debit cards are accepted. Please note that we do not accept Diners Club.

Tickets

You will receive your ice skating tickets as well as the ticket for any booked Skate Extra in the Fortnum’s Lodge via email within 24 hours of purchase. If customers have not received their tickets by the date of their session, please call 0333 320 2836 or alternatively check in with our on-site box office, please bring the credit or debit card used for the booking and the reference number.

On-site Box Office

09 – 12 Nov 2019: 12.00 – 18.00

13 Nov 2019 – 12 Jan 2020: Box office will open 30 minutes prior to the first skate session and will close 30 minutes after the last session has started.

Fortnum’s Lodge

Open daily from 13 November 2019 until 05 January 2020

Monday – Friday 10.00 - 22.00
Saturday 09.45 - 22.00
Sunday 09.45 - 21.00

Seasonal Opening Hours
Tuesday 24 December, 10.00 - 17.30
Wednesday 25 December, CLOSED
Thursday 26 December, 12.00 - 21.00
Tuesday 31 December, 10.00 - 17.00 (The Lodge will be open for the New Year’s Eve ticketed event)
Wednesday 01 January, 12.00 - 23.00

Fortnum’s Christmas Arcade

Open daily from 13 November 2019 until 05 January 2020

Monday – Saturday, 10.00 - 21.00
Sunday, 12.00 - 18.00

Seasonal Opening Hours

Tuesday 24 December, 10.00 - 18.30
Wednesday 25 December, CLOSED
Thursday 26 December, 12.00 - 19.00
Tuesday 31 December, 10.00 - 17.00 (the Lodge will be open for the New Year’s Eve ticketed event)
Wednesday 01 January, 12.00-21.00