Times and Tickets

For telephone bookings call 0844 847 1520 
(booking with Ticketmaster calls will cost 7p per minute plus your network access charge)
 

Session Times
08.45 - 09.45* / 10.00 - 11.00 / 11.15 - 12.15 / 12.30 - 13.30 / 13.45 - 14.45 / 15.00 - 16.00 / 16.15 - 17.15 / 17.30 - 18.30 / 18.45 - 19.45 / 20.00 - 21.00 / 21.15 - 22.15 / 22.30 - 23.30*

*on selected dates only.

Ticket Prices
From £7.50. All bookings carry a per ticket booking fee, plus a one-off transaction charge.

Off Peak, Peak and Premium Dates
Off peak dates: Wed 15 Nov - Fri 01 Dec 2017 and Mon 08 – Sun 14 Jan 2018
Peak dates: Sat 02 Dec – Thu 14 Dec 2017 and Wed 03 Jan – Sun 07 Jan 2018
Premium dates: Fri 15 Dec 2017 – Tue 02 Jan 2018

Day Tickets
A limited number of tickets for each session are released every day from the on-site box office for all sessions except for Skate Lates.
These tickets are only available for onsite purchases (maximum four per person).
See Box Office Opening Times below for more details.  

Students
These tickets are available during the off peak season on the following sessions only:
Mon – Fri: 12.30, 13.45, 15.00.
£8.50

Students will be requested to present their student ID on entering the rink, or at the box office if buying their ticket on-site.

Groups
To book for a group of 20 or more phone Ticketmaster’s dedicated group line on 0844 844 2121.

Ice Guides
An Ice Guide can be booked to provide help for groups of 3 to 15 people.
The cost is £35.00 in addition to the price of your skating ticket.
Our Ice Guides are not skating instructors but can provide useful assistance for novice skaters who need extra support.
Ice Guides must be booked by telephone at the same time as skating tickets and at least 48 hours in advance of the session.
Please note: a limited number of Ice Guides are available per session.

NB: If an Ice Guide is booked, children 12 and under must still be accompanied on the ice by a supervising adult.  Ice Guides can be pre-booked to provide additional assistance on the ice.  These are not lessons and cannot act as a guardian for children aged 12 and under.

Payment
Cash, and most credit and debit cards are accepted. Please note that we do not accept Diners Club or American Express cards.

Collection
Tickets may be collected on the day from the on site box office. Please bring the credit or debit card used for the booking and the Ticketmaster reference number. The card holder will be required to sign for the tickets.

On site Box Office opening times
8 Nov – 13 Nov 2017 box office open 12.00 - 18.00
14 Nov 2017 box office open 12.00 – 17.30
15 Nov 2017 – 14 Jan 2018 box office is open 09.30 - 21.30
On days when there is Polar Cub Club / Skate lessons, the box office will open at 08.00
On days when there is an Early Skate, the box office will open at 08.15
On days when there is a Late Skate or later standard Skate session the box office closes at 23.00
On Christmas Eve and New Year’s Eve the box office closes early at 18.00
On Christmas Day the box office is closed
On Boxing Day and New Year’s Day the box office opens at 12.00

Festive & New Year’s Eve opening times
Due to the festive holidays and New Year’s Eve, the following seasonal variations apply to the opening times of the ice rink, Fortnum’s Lodge and Fortnum’s Christmas Arcade.

Ice rink
Sun 24 Dec 2017, 10.00 - 18.30 (last session starts at 17.30)
Mon 25 Dec 2017, CLOSED
Tue 26 Dec 2017, 12.30 - 22.15 (last session starts at 21.15)
Wed 27 Dec – Fri 29 Dec 2017, normal opening times apply
Sat 30 Dec 2017, 10.00 - 22.15 (last session starts at 21.15)
Sun 31 Dec 2017 (daytime), 10.00 - 18.30 (last session starts at 17.30)

Fortnum’s Lodge
Open daily until Mon 07 Jan 2018
Mon – Fri 10.00 - 22.00
Sat 09.45 - 22.00
Sun 09.45 - 21.00

Sun 24 Dec 2017, 10.00 - 18.30
Mon 25 Dec 2017, CLOSED
Tue 26 Dec 2017, 12.00 - 21.00
Wed 27 Dec – Sat 30 Dec 2017, normal opening times apply
Mon 01 Jan 2018, 12.00 - 21.00
Open until Mon 07 Jan 2018
 

Fortnum’s Christmas Arcade
Opening daily until Sun 31 Dec 2017
10.00 - 21.00 Mon – Sat, 10.00 - 17.30 Sun

Sun 24 Dec 2017, 10.00 - 18.30
Mon 25 Dec 2017, CLOSED
Tue 26 Dec 2017, 12.00 - 19.00
Wed 27 Dec – Sat 30 Dec 2017, normal opening times apply
Sun 31 Dec 2017, 10.00 - 18.30