Times and Tickets

For telephone bookings call 0333 320 2836 lines are opening Monday- Sunday 09.00 -21.00.
 

14 November 2018 - 13 January 2019

Session Times
08.45 - 09.45* / 10.00 - 11.00 / 11.15 - 12.15 / 12.30 - 13.30 / 13.45 - 14.45 / 15.00 - 16.00 / 16.15 - 17.15 / 17.30 - 18.15 / 18.30 - 19.15 / 19:30 – 20:15 / 20.30 - 21.15 / 21.30 - 22.15 / 22.30 - 23.15*

*on selected dates only.

Ticket Prices
From £11.00. A one-off booking fee of £2.95 per order applies.

Child prices start from £8.50. A child must be 12 years or under to qualify for the child ticket price.
Children aged 12 years and under must be accompanied by an adult on the ice.

Day Tickets
A limited number of tickets for each session are released every day from the on-site box office for all sessions except for Skate Lates
These tickets are only available for onsite purchases (maximum four per person).
See Box Office Opening Times below for more details.  

Concessions
Concession tickets are available to recipients of Universal Credit, Pension Credit, full-time students and disabled visitors claiming Personal Independence Payment (PIP). These tickets are available during the off peak season on the following sessions only:
Monday – Friday: 12.30, 13.45, 15.00.
£8.50

Concession ticket holders will be requested to present their proof of eligibility  on entering the rink, or at the box office if buying their ticket on-site.

Groups
To book for a group of 20 or more phone our groups booking line on 0333 320 2836. Group bookings are subject to availability.

Skate Mate
A Skate Mate can be booked to provide help for groups of 3 to 15 people.
The cost is £35.00 in addition to the price of your skating ticket.
Our Skate Mates are not skating instructors but can provide useful assistance for novice skaters who need extra support.
Skate Mates must be booked by telephone by calling 0333 320 2836 either at the same time, or after booking your Skate tickets at least 48 hours in advance of your Skate session.
Please note: a limited number of Skate Mates are available per session.

NB: If a Skate Mate is booked, children 12 and under must still be accompanied on the ice by a supervising adult.  Skate Mates can be pre-booked to provide additional assistance on the ice.  These are not lessons and they cannot act as a guardian for children aged 12 and under.

Payment
Cash, and most credit and debit cards are accepted. Please note that we do not accept Diners Club

Tickets
You will receive your ice skating tickets as well as the ticket for any booked Skate Extra in the Fortnum’s Lodge via email within 14 days of purchase. If customers have not received their tickets by the date of their session, please call 0333 320 2836 or alternatively check in with our on-site box office, please bring the credit or debit card used for the booking and the reference number.

On-site Box Office
10 – 13 Nov: 12.00 – 18.00
14 Nov – 13 Jan: 09.30 – 21.30

On Polar Bear Club /Skate School mornings, the box office opens at 08.00
On Early Skates the box office opens at 08.15
On Late Evening sessions/ Skate Lates the box office closes at 23.00
On Christmas Eve and New Year’s Eve the box office closes at 18.00
On Christmas Day the box office is closed.
On Boxing Day and New Year’s Day the box office opens at 12.00

Festive & New Year’s Eve opening times
Due to the festive holidays and New Year’s Eve, the following seasonal variations apply to the opening times of the ice rink, Fortnum’s Lodge and Fortnum’s Christmas Arcade.

Ice rink
Monday 24 December, 10.00 - 18.15 (last session starts at 17.30)
Tuesday 25 December, CLOSED
Wednesday 26 December, 12.30 - 22.15 (last session starts at 21.30)
Thursday 27 to Saturday 29 December, normal opening times apply
Sunday 30 December (daytime), 10.00 - 18.15 (last session starts at 17.30)
Monday 31 December, 10.00 - 22.15 (last session starts at 21.30)
 

Fortnum’s Lodge
Open daily until Sunday 06 January 2019
Monday – Friday 10.00 – 22.00
Saturday 09.45 – 22.00
Sunday 09.45 – 21.00

Monday 24 December, 10.00 - 18.30
Tuesday 25 December, CLOSED
Wednesday 26 December, 12.00 - 21.00
Thursday 27 to Saturday 29 December, normal opening times apply
Sunday 30 December 09.45 – 18.30
Monday 31 December 10.00 – 22.00
Tuesday 01 January, 12.00 - 21.00
Open until 06 January 2019
 

Fortnum’s Christmas Arcade
Opening Daily until 06 January 2018
10.00 – 21.00 Monday – Saturday, 10.00 – 17.30 Sunday

Monday 24 December, 10.00 - 18.30
Tuesday 25 December, CLOSED
Wednesday 26 December, 12.00 - 19.00
Thursday 27 to Sunday 30 December, normal opening times apply
Monday 31 December – Sunday 06 January, normal opening times apply